FAQ

FAQ

Last updated: 26 MAY 2021

GENERAL

HOW CAN I BUY A TICKET FOR 909 FESTIVAL 2022?

Tickets are sold out. Please be aware of scammers and only purchase second-hand tickets via Ticketswap

CAN I USE MY 909 FESTIVAL 2020 OR 909 SPECIAL 2021 TICKET FOR THIS EVENT?

Yes! On the 23rd of November our ticket partner – Yourticketprovider – has sent out all new 2022 tickets for everyone who opted to keep their ticket previously. This also includes tickets purchased via Ticketswap. Please check the email inbox (and spam folder) of the email address which you used when purchasing your ticket. If you have purchased your ticket via Resident Advisor or Festicket and kept it for 2022, please login to your account to re-download the ticket.
In case you cannot find your ticket, please contact us via [email protected]

CAN I USE MY LOVELAND CARD FOR THIS EVENT?

Yes! Your 25 YR anniversary Loveland Card is valid for Loveland van Oranje 2022, 909 Festival 2022 and for both days of Loveland Festival 2022.

On the 26th of April our ticket partner – Yourticketprovider – resent the online format of the Loveland Cards to everyone who decided to keep it. From now you can also use this online ticket to enter the festivals instead of your psychical Loveland Card.

DO I NEED TO BE VACCINATED OR TESTED TO ENTER THE EVENT?

No. According to the new regulations of the Dutch government, visitors do not need to be vaccinated or tested to enter the event. Please keep in mind that attendees must abide to the national guidelines of the RIVM and the rules that apply to events at that time.

WHAT ARE THE OPENING HOURS OF THE EVENT?

Saturday, May 28th from 12.00 till 23.00.

WHAT TIME IS THE LAST ENTRY?

One hour before closing – at 22:00.

IS THE FESTIVAL INDOOR OR OUTDOOR?

909 Festival has 3 open-air stages.
We advise all of our visitors to check the weather app before leaving and bring warm clothes, as things cool off after sunset.
Lockers available on the festival site as well.

HOW DOES THE TICKET PERSONALIZATION WORK?

During the ticket purchase process, the ticket owner’s full name, email address and other information needs to filled in for every individual ticket. Later on, it is possible to can change this data with the help of this website

I LOST MY TICKET CONFIRMATION EMAIL.

You can resend your booking confirmation email with the help of this website or you can contact us via [email protected] and we will help you out.

I HAVE OTHER QUESTIONS/REMARKS.

Please check the FAQs below or send an email to [email protected] We will take a look into your inquiry and help you out.

Also, don’t forget to check your email inbox (and spam folder) because we always contact our visitors with the latest updates via our newsletter. You can subscribe to our mailing list at the bottom of this page.

I CANNOT ATTEND

You can safely re-sell your ticket via our official secondhand ticket partner – Ticketswap

during the event

909 has several rules to make sure that the event passes by safe and peaceful. When entering the event area you will automatically agree to these rules. 

How can I enter the festival?

Access to the event site can only be provided if you are in possession of a valid ticket. Valid tickets can be obtained through the official 909 website. Once purchased, tickets can not be refunded. The organization strongly recommends not to buy any tickets trough a third party selling point. Any evidence of irregularities such as, but not limited to, (attempted) use of (false) admission tickets and wristbands fraud is reported to the police.

CAN I REENTER THE EVENT TERRAIN WITH MY TICKET?

After leaving the event area, the right of access to the event site expires. Stamps or other methods will not be used to identify previous accessed visitors.

Is 909 Festival l 2020 an 18+ event?

Visitors under 18 will not be allowed (even when accompanied by a parent, guardian and / or other adults).

Should I bring an identification document with me?

At the request of a security staff member you should be able to identify yourself. If you do not have a valid identity document you will be denied access without right to refund of the entry fee. Valid identification means a passport, identity card or driving license. Copies will not be accepted.

Can I park my bike/car near the festival terrain?

Bicycles and cars must be parked in the designated parking places. If you fail to do so you risk your vehicle to be removed. Instructions of the traffic supervisors should always be followed.

Is there a security check upon entering the festival?

Every visitor that enters the event area will be checked by a security employee. It’s allowed to request the search to be executed by an employee of the same sex. The security employee is allowed to check your bag at all times. This check is set to all visitors, guests, employees and artists in order to protect the general safety on the event. Refusing the check will lead to denied access to the event.

DOES 909 FESTIVAL HAVE A ZERO-TOLERANCE DRUGS POLICY?

909 maintains a zero tolerance policy on drugs. It is forbidden to use or posses any drugs at the event. When the organization spots or confirms any infringements, the offender can be handed over to the police. It is forbidden to trade drugs on the events of 909. When the delinquent is being caught he/she will be transferred over to the police. Before entering the event you will be able to deposit drugs in the designated drugs barrels without being charged with any consequences.

WHICH ITEMS AREN'T ALLOWED INSIDE THE FESTIVAL TERRAIN?

It is prohibited to enter the event area under the influence of alcohol and/or drugs. When noticed you will be denied access without the right to a ticket refund.
It is forbidden to enter the event area with the following products or materials: Soft drugs, hard drugs, food, (alcoholic) drinks, glassware, (plastic) bottles, cans, flags, sticks, umbrellas, walking sticks (except medical crutches and tools), pets, banners, objects with discriminating and/or provocative texts and/or expressions, battle-, cross-, fire-or shot weapons or other objects that could be used as a weapon, objects which may negatively affect the safety, health or well-being of the visitors, spray cans, atomizers, fireworks, torches, means of transport, professional video-, audio-, recording- and photo equipment (does not include digital compact cameras and mobile phones with camera function).
When in doubt contact 909 Events on [email protected]

Am I allowed to bring medication to the festival?

The use of medication is allowed when the medication is based on medical grounds and is still sealed. In any case the user needs to have a signed statement by an MD to show the organization. In addition to the written statement, identification with an ID or a passport is also required.

IS THERE A DRESS CODE FOR THE FESTIVAL?

It is prohibited to wear clothes which represent any kind of sports team, other clubs or shirts with offending lyrics/symbols/tattoos etc. Keep your shirt on during the entire event.

WHAT OTHER HOUSE RULES SHOULD I KEEP IN MIND?

1. It is forbidden to climb stages, buildings, fences or other objects. It is also not allowed to take any objects/structures from the event area.

2. It is not allowed to enter a toilet cabin with multiple persons. Urinating outside the designated facilities is prohibited. Offenders will be removed from the festival area and handed over to the police.

3. Directions and instructions of the (security) staff must be followed at all times. At the suspicion of a violation of the rules, the security staff has the right to body search. Refusing this search will lead to removal from the event.

IS ANY KIND OF PROMOTIONAL ACTIVITY/SALE/TRADE ALLOWED AT THE EVENT?

It is prohibited to distribute flyers, posters and/or banners or other promotional activities at the event area and/or parking areas without the consent of the organization. It is also forbidden to sell or trade any merchandise or products at the event area and parking areas without the consent of the organization.

Am I allowed to make photography/video/sound recording during the event?

Film-, video-, professional photography equipment (cameras with large, interchangeable lenses) and drones are not allowed, unless the organization has explicitly agreed to this in advance (eg for press). Mobile phones with photo / video capabilities and normal (digital) photo cameras without detachable lenses are allowed on the festival grounds.

Camera surveillance is present for the safety of the visitors and the organization. There are cameras in various places at the festival site. In case of calamities, these recordings may be shown as support material to government agencies. During the festival, photographs and video recordings are also made for promotional purposes. Anyone visiting an event organized by 909 Events agrees to these recordings.

What happens if there is a change in the program?

The program is subject to change. When specific acts are cancelled, there will be no refund of entrance fees or other costs. The organization will always attempt to find a replacement of the same quality level with a similar music style.

Can I purchase earplugs at the event?

During 909 events Alpine earplugs will be available at the Alpine earplug booth. With music above 87 dB it is smart to use earplugs with a special music filter. With these earplugs you can still hear the music perfectly, conversations remain intelligible and most important of all, you prevent hearing damage and the annoying ringing after the event. The organization recommends using earplugs or occasionally visiting some of the quiet areas to give your ears some rest. The organization is not liable for any negative consequences that may occur.

CAN I PURCHASE CUSTOM EARPLUGS?

It is now possible to order a custom earplug with a 10€ discount, using the code LOVELAND2022! on the website of Alpine.

Are lockers available at the festival?

Lockers are available at the festival location. However, you are responsible for your personal belongings. The organization recommends to take no valuable possessions to the event and/or to leave them in your car.

WHAT SHOULD I DO IF I LOST/FOUND SOMETHING?

If you lose or find something, you can go to the counter where the lockers are being sold. Everything will be collected there. After the event you can contact the organization via [email protected] to check if we found your properties.

Am I allowed to visit the event with a guide dog?

It is allowed to visit our event with a guide dog, but we don’t encourage it considering the loud music and crowdedness. If you are planning on visiting one of our events with a guide dog, we ask that you contact us beforehand by sending an email to [email protected] so we can inform you about the best way to enter the festival.

Is the festival accessible with wheelchair or other care aids?

909 Festival is accessible to people with disabilities; we want our event to be fun for everyone. That is why we do our best to make the festival accessible and enjoyable for people with disabilities.
We take the following steps for this:
Parking facilities near the entrance are reserved for people with disabilities.
Widened access gates for people in wheelchairs, both at the entrance and at the visitation.
Each toilet group has one or more disabled toilets, and there are always people who can provide assistance with the toilets.
Passageways and walkways are always spacious enough for wheelchairs or other care aids.

Can 909 Festival l 2020 be held liable for injury and/or other damages?

Entering the event area is at your own risk. 909 Events and it’s employees cannot be held liable for any injury, material damage and immaterial damage of the visitors of the location/event.

What happens in situations that are not mentioned above?

In situations where the rules do not apply, the organization will decide on the measures to be taken. The decision of the organization in this respect is binding.

WHEN RULES ARE NOT BEING FOLLOWED ACCESS TO THE EVENT WILL BE DENIED WITHOUT ANY REFUND OF THE ENTRANCE TICKET.
IF ACCESS IS DENIED, YOU WILL DIRECTLY BE REMOVED FROM THE EVENT AREA.