FAQ

FAQ

Last updated: 16 MARCH 2021

FAQ 909 SPECIAL

HOW CAN I BUY A TICKET FOR 909 SPECIAL 2021?

The event is sold out for now.

Since we work with a 50% deposit system it is possible there will be visitors who do not complete their payment and some tickets become available.

If we will more tickets on sale we will announce this on our social media channels and via our newsletter so make sure you are subscribed to our mailing list (see the bottom of this page).

How does the deposit system work?

We have sent an email to everyone with a deposit ticket on July 22nd with a link to complete the payment. Please complete the payment before Friday, July 30th.

All other info about completing your deposit can be found here.

CAN I USE MY 909 FESTIVAL TICKET FOR THIS EVENT?

Since 909 Special 2021 is a separate event with a more intimate setting, it is not possible to exchange the tickets from 909 Festival. All of our visitors who decided to keep their 909 Festival tickets for 2022 received a mail from us with a sweet deal for the event of 909 Special 2021. For more information, please check your email inbox (and spam folder).

If you haven’t received this mail please contact us via [email protected]

DO I NEED TO GET TESTED OR VACCINATED?

As of now, the rules of the Dutch government require us to ask all our visitors for a negative corona test result or proof of vaccination and the corona check app.

For instructions and test appointments visit this website. More information will follow prior to the event.

HOW DOES THE TICKET PERSONALIZATION WORK?

During the ticket purchase process, the ticket owner’s full name, email address and other information needs to filled in for every individual ticket. It is possible to change this information with the help of this website

CAN I USE MY LOVELAND CARD FOR THIS EVENT?

All of our visitors who have a valid Loveland Card received a mail from us with a sweet deal for the event of 909 Special 2021. For more information, please check your email inbox (and spam folder).

If you haven’t received this mail please contact us via [email protected]

WHAT HAPPENS TO MY TICKET IF 909 SPECIAL 2021 CAN’T TAKE PLACE AS A RESULT OF THE PANDEMIC?

If the festival can’t take place due to the consequences of the pandemic we will offer all ticket holders a selection of attainable compensations for their ticket. For more information please check our Terms and conditions

I HAVE OTHER QUESTIONS/REMARKS.

Please send us an email to [email protected] We will take a look into your inquiry and help you out.

Also, don’t forget to check your email inbox (and spam folder) because we always contact our visitors with the latest updates via our newsletter. You can subscribe to our mailing list at the bottom of this page.

FAQ 909 FESTIVAL

Is 909 Festival taking place in 2021?

The decision of the local Government of Amsterdam – to not provide permits to any event until June 1st – makes it impossible to go ahead with 909 Festival 2021 as planned, but health comes above all. However 909 Festival will return in 2022 for its 10YR anniversary on the 28th of May!

For everyone who cannot wait until next year we present the 909 Special 2021 that will take place on the 28th of August. This one-time only event will go back to our 909-roots with a more intimate setting. More information about this event can be found on the left.

WHAT HAPPENS TO MY ENTRANCE TICKET?

Your entrance ticket will automatically be converted into a ticket valid for 909 Festival 2022. This concerns all tickets bought through official ticket partners (909 Website/Yourticketprovider, Festicket, Resident Advisor, Ticketswap, Appic).

By holding on to your ticket you are helping the entire industry to get through these challenging times. Your support will make sure that, with all parties involved, we can create the most wonderful festival experiences for all of our visitors after this crisis is over.

For any questions regarding tickets, please send an email to [email protected]

WHAT HAPPENS TO MY SHUTTLE BUS / LOCKER / PARKING TICKET?

Your shuttle bus, locker and parking ticket will automatically be converted into a ticket valid for 909 Festival 2022. This concerns all official tickets bought through official ticket partners (909 Website/Yourticketprovider, Ticketswap).

For any questions regarding tickets, please send an email to [email protected]

WHAT HAPPENS IF I DIDN’T BUY A TICKET THROUGH OFFICIAL PARTNERS MENTIONED ABOVE?

We can’t guarantee the validity of tickets for 909 Festival 2022, if the tickets have been bought through any other third-party reseller and non-official partners. Please make sure to always buy your tickets through our official channels!

You could try to get in contact with the reseller or with the person that has sold you the ticket, if you bought it through a third-party reseller.

WHAT IF I HAVE A LOVELAND CARD?

Your Loveland Card will automatically be converted into a card valid for Loveland van Oranje 2022, 909 Festival 2022 and both days of Loveland Festival 2021.

By holding on to your card you are helping the entire industry to get through these challenging times. Your support will make sure that, with all parties involved, we can create the most wonderful festival experiences for all of our visitors after this crisis is over.

If you have any questions regarding the Loveland Card, please send an email to [email protected]

I CANNOT ATTEND NEXT YEAR.

Since the refund period has already been closed on the 14th of March and all the refund requests have been processed your ticket is automatically converted into a ticket valid for 909 Festival 2022.

If you have any questions about the refund process, please send an email to [email protected] with all the details about your purchase.

I HAVE OTHER QUESTIONS/REMARKS.

Please send us an email to [email protected] We will take a look into your inquiry and help you out.

Also, don’t forget to check your email inbox (and spam folder) because we always contact our visitors with the latest updates via our newsletter. You can subscribe to our mailing list at the bottom of this page.

during the event

909 has several rules to make sure that the event passes by safe and peaceful. When entering the event area you will automatically agree to these rules. 

How should I and can I use my ticket?

Access to the event site can only be provided if you are in possession of a valid ticket. Valid tickets can be obtained through the official 909 website. Once purchased, tickets can not be refunded. The organization strongly recommends not to buy any tickets trough a third party selling point. After leaving the event area, the right of access to the event site expires. Stamps or other methods will not be used to identify previous accessed visitors. Any evidence of irregularities such as, but not limited to, (attempted) use of (false) admission tickets and wristbands fraud is reported to the police.

Is 909 Festival l 2020 an 18+ event?

Visitors under 18 will not be allowed (even when accompanied by a parent, guardian and / or other adults).

Should I bring an identification document with me?

At the request of a security staff member you should be able to identify yourself. If you do not have a valid identity document you will be denied access without right to refund of the entry fee. Valid identification means a passport, identity card or driving license. Copies will not be accepted.

Can I park my bike/car near the festival terrain?

Bicycles and cars must be parked in the designated parking places. If you fail to do so you risk your vehicle to be removed. Instructions of the traffic supervisors should always be followed.

Is there a security check upon entering the festival?

Every visitor that enters the event area will be checked by a security employee. It’s allowed to request the search to be executed by an employee of the same sex. The security employee is allowed to check your bag at all times. This check is set to all visitors, guests, employees and artists in order to protect the general safety on the event. Refusing the check will lead to denied access to the event.

Am I allowed to bring drugs to the festival?

909 maintains a zero tolerance policy on drugs. 909’s events are drug free! It is forbidden to use or posses any drugs at the event. When the organization spots or confirms any infringements, the offender can be handed over to the police. It is forbidden to trade drugs on the events of 909. When the delinquent is being caught he/she will be transferred over to the police. Before entering the event you will be able to deposit drugs in the designated drugs barrels without being charged with any consequences.

Am I allowed to bring medication to the festival?

The use of medication is allowed when the medication is based on medical grounds and is still sealed. In any case the user needs to have a signed statement by an MD to show the organization. In addition to the written statement, identification with an ID or a passport is also required.

What am I NOT allowed to bring with me inside the festival?

It is prohibited to enter the event area under the influence of alcohol and/or drugs. When noticed you will be denied access without the right to a ticket refund.
It is forbidden to enter the event area with the following products or materials: Soft drugs, hard drugs, food, (alcoholic) drinks, glassware, (plastic) bottles, cans, flags, sticks, umbrellas, walking sticks (except medical crutches and tools), pets, banners, objects with discriminating and/or provocative texts and/or expressions, battle-, cross-, fire-or shot weapons or other objects that could be used as a weapon, objects which may negatively affect the safety, health or well-being of the visitors, spray cans, atomizers, fireworks, torches, means of transport, professional video-, audio-, recording- and photo equipment (does not include digital compact cameras and mobile phones with camera function).
When in doubt contact 909 Events on [email protected]

Is there a specific dress code or any clothing restriction for the festival?

It is prohibited to wear clothes which represent any kind of sports team, other clubs or shirts with offending lyrics/symbols/tattoos etc. Keep your shirt on during the entire event.

What are the house rules of behavior inside the festival terrain?

1. It is forbidden to climb stages, buildings, fences or other objects. It is also not allowed to take any objects/structures from the event area.

2. It is not allowed to enter a toilet cabin with multiple persons. Urinating outside the designated facilities is prohibited. Offenders will be removed from the festival area and handed over to the police.

3. It is strictly prohibited to smoke at indoor areas.

Is any kind of trade or sale allowed at the area of festival?

It is prohibited to sell or trade any merchandise or products at the event area and parking areas without the consent of the organization.

Is any kind of promotional activity allowed at the area of the festival?

It is prohibited to distribute flyers, posters and/or banners or other promotional activities at the event area and/or parking areas without the consent of the organization.

Am I allowed to make photography/video/sound recording during the event?

Film-, video-, professional photography equipment (cameras with large, interchangeable lenses) and drones are not allowed, unless the organization has explicitly agreed to this in advance (eg for press). Mobile phones with photo / video capabilities and normal (digital) photo cameras without detachable lenses are allowed on the festival grounds.

Camera surveillance is present for the safety of the visitors and the organization. There are cameras in various places at the festival site. In case of calamities, these recordings may be shown as support material to government agencies. During the festival, photographs and video recordings are also made for promotional purposes. Anyone visiting an event organized by 909 Events agrees to these recordings.

What happens if there is a change in the program?

The program is subject to change. When specific acts are cancelled, there will be no refund of entrance fees or other costs. The organization will always attempt to find a replacement of the same quality level with a similar music style.

Are lockers available at the festival?

Lockers are available at the festival location. However, you are responsible for your personal belongings. The organization recommends to take no valuable possessions to the event and/or to leave them in your car.

Can I purchase earplugs at the event?

During 909 events Alpine earplugs will be available at the Alpine earplug booth. With music above 87 dB it is smart to use earplugs with a special music filter. With these earplugs you can still hear the music perfectly, conversations remain intelligible and most important of all, you prevent hearing damage and the annoying ringing after the event. The organization recommends using earplugs or occasionally visiting some of the quiet areas to give your ears some rest. The organization is not liable for any negative consequences that may occur.

Am I allowed to visit the event with a guide dog?

It is not allowed to visit our event with a guide dog. Various authorities were consulted and they advise against this for several reasons. We encourage to visit the event accompanied by another person. Please feel free to contact us on [email protected] in case you have any further questions.

Can 909 Festival l 2020 be held liable for injury and/or other damages?

Entering the event area is at your own risk. 909 Events and it’s employees cannot be held liable for any injury, material damage and immaterial damage of the visitors of the location/event.

What happens in situations that are not mentioned above?

In situations where the rules do not apply, the organization will decide on the measures to be taken. The decision of the organization in this respect is binding.

Is there any particular instruction I must follow during the event?

Directions and instructions of the (security) staff must be followed at all times. At the suspicion of a violation of the rules, the security staff has the right to a body search. Refusing this search will lead to removal from the event.

WHEN RULES ARE NOT BEING FOLLOWED ACCESS TO THE EVENT WILL BE DENIED WITHOUT ANY REFUND OF THE ENTRANCE TICKET.
IF ACCESS IS DENIED, YOU WILL DIRECTLY BE REMOVED FROM THE EVENT AREA.