FAQ

909 Festival has several rules to make sure that the event passes by safe and peaceful. When entering the event area you will automatically agree to these rules. 

COVID-19 FAQ

Last updated: 2 APR 2020

Is 909 Festival 2020 cancelled due to the coronavirus?

Sadly the ban on events due to the coronavirus makes it impossible to go ahead with 909 Festival as planned, but health comes above all.

However, we’re more than happy to announce the return of 909 Festival in 2021! And that’s not all; we can already say that it looks like most, or even all, of the artists will be joining us next year as well for 909’s 10- year anniversary.

How do I apply for a refund?

Your ticket will automatically be converted for 909 Festival 2021. By holding on to your ticket you are helping the entire industry to get through the next few months. You are supporting each and everyone in the industry while they struggle to get through these difficult times. This industry has been through difficult times before and, thanks to all of you, we’ve always managed to survive in the face of adversity. We can’t wait to dance with you all next year and create new memories when the crisis is averted.

So if you want to party with us next year, you don’t have to do a single thing. With the artists onboard and 909 celebrating its 10-year anniversary in 2021, this one promises to be something special.

If by any chance you are unable to join us on the dancefloor next year, you will be able to apply for a ticket refund for which all ticket holders will receive a mail on April 8th. This goes for all tickets bought through our official channels including Ticketswap.

What if I bought my ticket through Ticketswap, Resident Advisor, Festicket Partybussen or Appic?

All tickets bought through our official ticket partners Ticketswap, Resident Advisor, Festicket, Appic and Partybussen will be refunded. You will receive an email on April 8th where you’ll have the option to apply for a refund or keep your ticket and party with us at 909 Festival 2021.

I didn’t buy a ticket through your official partners mentioned above, can I still get a refund?

We can’t guarantee a refund for tickets bought through any other third-party reseller and non-official partners. Please make sure to always buy your tickets through our official channels.

You could try to get in contact with the reseller and/or with the person that has sold you the ticket if you bought it through a third-party reseller, as he/she will receive an email with information regarding the current situation.

What if I have a Loveland Card?

All Loveland Cards will automatically be valid for Loveland Festival 2020, Loveland van Oranje 2021 and 909 Festival 2021. With every sign of all the artists being on board for next year, we are extremely motivated to double our effort for the belated editions to blow you guys away next year! By holding on to your Loveland Card, you are helping the entire industry to get through the next few months a great deal.

If, for any reason, you are not able to join us on the dancefloor next year, you will be able to apply for a Loveland Card refund. This refund will include your Loveland Festival Weekend entry. On April 8th all Loveland Card holders will receive a mail for their refund request.

If the ban on events eventually lasts until Loveland Festival, you will once more have the option to keep your Loveland Card for the events in 2021 or get a refund.

Do I also get a refund on my locker, parking or shuttle bus?

Yes. By filling in the refund request that you will receive April 8th, you can also fill in your information regarding these tickets and get a refund on them.

I didn’t get an email on April 8th, what should I do?

If you didn’t receive an email after April 8th (check your spam!), please send an email to [email protected] with all your information.

FESTIVAL FAQ

Please, read carefully before attending the event

How should I and can I use my ticket?

Access to the event site can only be provided if you are in possession of a valid ticket. Valid tickets can be obtained through the official 909 website. Once purchased, tickets can not be refunded. The organization strongly recommends not to buy any tickets trough a third party selling point. After leaving the event area, the right of access to the event site expires. Stamps or other methods will not be used to identify previous accessed visitors. Any evidence of irregularities such as, but not limited to, (attempted) use of (false) admission tickets and wristbands fraud is reported to the police.

Is 909 Festival l 2020 an 18+ event?

Visitors under 18 will not be allowed (even when accompanied by a parent, guardian and / or other adults).

Should I bring an identification document with me?

At the request of a security staff member you should be able to identify yourself. If you do not have a valid identity document you will be denied access without right to refund of the entry fee. Valid identification means a passport, identity card or driving license. Copies will not be accepted.

Can I park my bike/car near the festival terrain?

Bicycles and cars must be parked in the designated parking places. If you fail to do so you risk your vehicle to be removed. Instructions of the traffic supervisors should always be followed.

Is there a security check upon entering the festival?

Every visitor that enters the event area will be checked by a security employee. It’s allowed to request the search to be executed by an employee of the same sex. The security employee is allowed to check your bag at all times. This check is set to all visitors, guests, employees and artists in order to protect the general safety on the event. Refusing the check will lead to denied access to the event.

Am I allowed to bring drugs to the festival?

909 maintains a zero tolerance policy on drugs. 909’s events are drug free! It is forbidden to use or posses any drugs at the event. When the organization spots or confirms any infringements, the offender can be handed over to the police. It is forbidden to trade drugs on the events of 909. When the delinquent is being caught he/she will be transferred over to the police. Before entering the event you will be able to deposit drugs in the designated drugs barrels without being charged with any consequences.

Am I allowed to bring medication to the festival?

The use of medication is allowed when the medication is based on medical grounds and is still sealed. In any case the user needs to have a signed statement by an MD to show the organization. In addition to the written statement, identification with an ID or a passport is also required.

What am I NOT allowed to bring with me inside the festival?

It is prohibited to enter the event area under the influence of alcohol and/or drugs. When noticed you will be denied access without the right to a ticket refund.
It is forbidden to enter the event area with the following products or materials: Soft drugs, hard drugs, food, (alcoholic) drinks, glassware, (plastic) bottles, cans, flags, sticks, umbrellas, walking sticks (except medical crutches and tools), pets, banners, objects with discriminating and/or provocative texts and/or expressions, battle-, cross-, fire-or shot weapons or other objects that could be used as a weapon, objects which may negatively affect the safety, health or well-being of the visitors, spray cans, atomizers, fireworks, torches, means of transport, professional video-, audio-, recording- and photo equipment (does not include digital compact cameras and mobile phones with camera function).
When in doubt contact 909 Events on [email protected]

Is there a specific dress code or any clothing restriction for the festival?

It is prohibited to wear clothes which represent any kind of sports team, other clubs or shirts with offending lyrics/symbols/tattoos etc. Keep your shirt on during the entire event.

What are the house rules of behavior inside the festival terrain?

1. It is forbidden to climb stages, buildings, fences or other objects. It is also not allowed to take any objects/structures from the event area.

2. It is not allowed to enter a toilet cabin with multiple persons. Urinating outside the designated facilities is prohibited. Offenders will be removed from the festival area and handed over to the police.

3. It is strictly prohibited to smoke at indoor areas.

Is any kind of trade or sale allowed at the area of festival?

It is prohibited to sell or trade any merchandise or products at the event area and parking areas without the consent of the organization.

Is any kind of promotional activity allowed at the area of the festival?

It is prohibited to distribute flyers, posters and/or banners or other promotional activities at the event area and/or parking areas without the consent of the organization.

Am I allowed to make photography/video/sound recording during the event?

Film-, video-, professional photography equipment (cameras with large, interchangeable lenses) and drones are not allowed, unless the organization has explicitly agreed to this in advance (eg for press). Mobile phones with photo / video capabilities and normal (digital) photo cameras without detachable lenses are allowed on the festival grounds.

Camera surveillance is present for the safety of the visitors and the organization. There are cameras in various places at the festival site. In case of calamities, these recordings may be shown as support material to government agencies. During the festival, photographs and video recordings are also made for promotional purposes. Anyone visiting an event organized by 909 Events agrees to these recordings.

What happens if there is a change in the program?

The program is subject to change. When specific acts are cancelled, there will be no refund of entrance fees or other costs. The organization will always attempt to find a replacement of the same quality level with a similar music style.

Are lockers available at the festival?

Lockers are available at the festival location. However, you are responsible for your personal belongings. The organization recommends to take no valuable possessions to the event and/or to leave them in your car.

Can I purchase earplugs at the event?

Yes you can. Loud music will be produced at the event area. The organization is not liable for any negative consequences that may occur. The organization recommends using earplugs or occasionally visiting some of the quiet areas to give your ears some rest.

Am I allowed to visit the event with a guide dog?

It is not allowed to visit our event with a guide dog. Various authorities were consulted and they advise against this for several reasons. We encourage to visit the event accompanied by another person. Please feel free to contact us on [email protected] in case you have any further questions.

Can 909 Festival l 2020 be held liable for injury and/or other damages?

Entering the event area is at your own risk. 909 Events and it’s employees cannot be held liable for any injury, material damage and immaterial damage of the visitors of the location/event.

What happens in situations that are not mentioned above?

In situations where the rules do not apply, the organization will decide on the measures to be taken. The decision of the organization in this respect is binding.

Is there any particular instruction I must follow during the event?

Directions and instructions of the (security) staff must be followed at all times. At the suspicion of a violation of the rules, the security staff has the right to a body search. Refusing this search will lead to removal from the event.

WHEN RULES ARE NOT BEING FOLLOWED ACCESS TO THE EVENT WILL BE DENIED WITHOUT ANY REFUND OF THE ENTRANCE TICKET.
IF ACCESS IS DENIED, YOU WILL DIRECTLY BE REMOVED FROM THE EVENT AREA.